Privacy Policy

1. Introduction

Welcome to tkpk2 ("we", "us", or "our"). We operate the online casino and sports betting platform accessible at https://tkpk2.vip (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Platform.

By registering an account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please do not use our Platform. This policy applies to all users accessing the site from Bangladesh and internationally.

tkpk2 is committed to protecting the privacy and security of your personal information. We follow industry best practices and apply SSL encryption and other technical safeguards across all transactions and data storage on our Platform.

2. Information We Collect

We collect several categories of personal information from you during the registration process, account activity, and use of the Platform's services. The types of information we may collect include:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued photo ID for verification purposes.
• Contact information: email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash number, Nagad number, Rocket account, Upay account), deposit and withdrawal transaction history. We do not store full card numbers; Visa and Mastercard payments are processed via our payment processors.
• Gaming activity data: bet history, game preferences, session durations, win and loss records, bonus usage, and responsible gaming settings.
• Technical information: IP address, device type, browser type and version, operating system, time zone set to Bangladesh Standard Time (UTC+6), cookie identifiers, and site usage analytics.
• Communications data: records of messages, support tickets, and any correspondence you send to our customer support team.

We collect information directly from you when you register, make a deposit, contact support, or interact with promotions. We also collect certain data automatically through your use of the Platform.

3. How We Use Your Information

We use the personal information we collect for clearly defined, lawful purposes. Specifically, we process your data to:

• Create and manage your account, verify your identity, and confirm you meet the minimum age requirement of 21 years.
• Process deposits and withdrawals, including transactions via bKash, Nagad, Rocket, and Upay, and maintain accurate financial records.
• Provide access to our casino games, cricket betting, slots, crash games, and live casino services, and personalise your experience on the Platform.
• Comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud prevention measures, and other applicable regulatory requirements.
• Send you transactional communications (e.g., deposit confirmations, account alerts) and, with your consent, promotional communications about bonuses, free spins, and seasonal offers.
• Improve our Platform's performance, detect and resolve technical issues, conduct internal analytics, and develop new features and game offerings.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers and partners: trusted third-party vendors who assist in operating our Platform, such as payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, fraud detection providers, and analytics providers. These partners are bound by strict confidentiality obligations and may only use your data to perform services on our behalf.
• Game technology providers: companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical identifiers necessary to deliver game content and RNG certification. No personally identifiable information beyond session tokens is shared.
• Legal and regulatory obligations: where required by applicable law, court order, or in response to a legitimate request from a competent authority, we may be required to disclose your information. We will notify you of such disclosure where legally permissible.
• Business transfers: in the event of a merger, acquisition, sale of assets, or any form of corporate restructuring, your personal data may be transferred as part of that transaction. We will ensure any such transfer maintains equivalent data protection standards.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable privacy laws. We do not permit our third-party service providers to use your data for their own purposes.

5. Cookies and Tracking Technologies

tkpk2 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site usage. A cookie is a small data file placed on your device when you visit our Platform.

We use the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function correctly, such as session authentication and security tokens. These cannot be disabled.
• Performance and analytics cookies: help us understand how users navigate the Platform, which pages are most visited, and where technical issues occur, so we can improve the service.
• Functionality cookies: remember your language preference, account settings, and game display options to personalise your experience.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features, including game sessions and account access.

6. Data Retention

We retain your personal information for as long as your account remains active and for such period thereafter as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. In most cases, account and transaction records are retained for a minimum of five years following account closure in compliance with financial record-keeping obligations.

After the applicable retention period expires, we will securely delete or anonymise your personal data. Where data has been anonymised, it may be retained indefinitely for analytical or statistical purposes without being linked back to you.

7. Your Privacy Rights

Depending on your jurisdiction and the applicable laws, you may have the following rights with respect to your personal information held by tkpk2:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in specific circumstances, such as when you contest its accuracy.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all verifiable requests within 30 days. We may ask you to verify your identity before processing your request.

8. Security Measures

The security of your personal information is a top priority at tkpk2. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption on all data transmissions, secure server infrastructure with restricted access, two-factor authentication options for user accounts, regular security audits and vulnerability assessments, and staff training on data handling best practices.

While we take every reasonable precaution to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and relevant authorities as required by law, without undue delay.

9. Third-Party Links

Our Platform may contain references to game providers and payment partners whose services are integrated into our Platform. We are not responsible for the privacy practices of these third-party providers. Each provider operates under its own privacy policy. We strongly encourage you to review the privacy policies of any third-party services you use in connection with your tkpk2 account, such as your bKash or Nagad mobile banking application. tkpk2's privacy obligations extend only to data collected and processed directly by our Platform.

10. Children's Privacy

tkpk2 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal information from any person under the age of 21. If you are under 21 years old, you are not permitted to register an account or use any service on this Platform.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our records and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately at [email protected].

11. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on tkpk2, your payment information is handled with the highest level of care. For mobile financial services such as bKash, Nagad, Rocket, and Upay, we collect only the mobile account number and transaction reference required to verify and complete the transfer. We do not store your mobile banking PIN, OTP codes, or full debit card numbers on our servers.

All financial transaction records are maintained in compliance with applicable financial regulations. Transaction data including deposit amounts in BDT, withdrawal requests, and bonus redemptions are logged for audit, fraud prevention, and responsible gaming monitoring purposes. Access to this financial data is restricted to authorised personnel only.

12. Changes to This Privacy Policy

tkpk2 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must discontinue your use of the Platform and may request account closure by contacting our support team.

13. Contact and Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, our dedicated privacy support team is here to help. We aim to respond to all privacy-related enquiries within 48 hours during business days (Bangladesh Standard Time, UTC+6).

You may reach us by email at [email protected]. Please include your registered account username and a clear description of your query so we can assist you efficiently. We do not accept privacy requests submitted through third parties or unverified channels.